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At Nestlé, we live our Company purpose day in and day out, with our values rooted in respect. The Nestlé Corporate Business Principles reflect our commitment to a strong ethical culture as a non-negotiable foundation of how we do business. And together with our partners, we create shared value at a scale that makes a difference. Therefore, it is crucial for our Company to have a robust reporting system that enables us to listen to anyone along our value chain about any non-compliance concern.

We encourage you to 'Speak Up' if you become aware of incidents of harassment or discrimination, abuse of power, mobbing/bullying, fraud, corruption, conflict of interest, or any other behaviors contrary to our Nestlé Corporate Business Principles, Code of Business Conduct or our values rooted in respect. We will do what is necessary to ensure our Company is managed in line with our ethical commitments and you can help us achieve this goal.

In order to reinforce our Speak Up culture, we launched in April 2021 our single global internal and external reporting channel for non-compliance concerns and questions - Speak Up. Speak Up replaces the Internal Reporting System (“IRS”) and the external Tell Us system and is independently operated by a third party to ensure anonymity when requested. This new system will provide us with more transparency and better data.

Hence, 'Speak Up', our non-compliance reporting system, provides all Nestlé employees and all other external stakeholders with a dedicated communication channel for reporting non-compliance concerns.

IMPORTANT: If your message is not related to compliance with the Nestlé Corporate Business Principles (i.e. products or services, jobs, interest in distributing Nestlé products etc.) please contact our Consumer Services team.

How to report a compliance concern?

‘Speak Up’, our Compliance Reporting System, is available any time (24/7, 365 days a year).

1. You can choose to use any of these channels to leave us a message:

WEBFORM Visit our Speak Up website.

Select Malaysia.

Select your preferred language.

Select whether you are concerned about:
- Nestlé’s products or services; or
- Non-compliance to Nestlé’s Corporate Business Principles.

Access Code : 91738
TELEPHONE Please dial 1800-88-4307
Access Code : 91738
EMAIL [email protected]


2. If you have made your report by way of webform or telephone, you will receive an individual case number. Please note the number down and keep it safe.

3. This case number is your personal key to the Compliance Reporting System and to the report you have filed. It allows you to track the progress of your case and to provide additional information. You will be asked to enter this number each time you access the system.

4. We take all concerns seriously and will take the appropriate action on each report.

5. At any time you can go back into the website and track the progress of your case using your case number.

6. We are committed to improving our Compliance Reporting System and reserve the right to make changes in the future.

What happens after I have sent my report?


1. Acknowledgement

We will acknowledge receipt of your report within five working days. It may take longer if your report is sent during a public holiday. If your initial report does not include enough evidence, we will get in touch to ask you to provide more evidence. You will receive an individual case number after filing your report. This number will allow you to track the progress of your report after logging into our system. Please follow up your report.

2. Triage

Each report we receive is studied carefully. We will open a case if your report is credible and includes enough facts and evidence. The investigation will be coordinated by our Market Compliance Officer in the region/country where the incident is said to have taken place.

3. Escalation

Reports that contain non-compliance concern allegations on one of the 11 sensitive categories will be escalated to the Group Chief Compliance Officer and to the relevant Zone Head of Legal & Compliance

  • Abuse of Power and/or Mobbing/Bullying
  • Antitrust and Fair Dealing
  • Bribery and Corruption
  • Confidential Information, Privacy Policy (Data Privacy, trade secrets, Intellectual property)
  • Discrimination and Violence
  • Executive board members/senior managers in Switzerland
  • Fraud (misappropriation or misconduct on accounting/financial statement)
  • Human Rights (Child labor, forced labor and modern slavery)
  • Management Committee Members related
  • Non-Compliance against WHO Code (International Code of Marketing of Breastmilk Substitutes)
  • Sexual Harassment

4. Confidential investigation

The investigation will be handled with consistency and confidentiality – we will only involve people who need to be involved. The investigation team may conduct confidential interviews with employees, contractors or anybody they feel is relevant to the investigation.

5. Decision and reply to you

After reviewing all the findings of our investigation, we will decide if a breach has taken place, and, if the case, take action. You will be informed accordingly.

Important Notice

  • Non-retaliation commitment: Nestlé prohibits retaliation of any type against an employee who brought forward a concern in good faith. Anyone who attempts to retaliate against an employee for reporting in good faith may face disciplinary action, including the possibility of dismissal. Nestlé also protects the rights of the person accused.
  • In order to facilitate our company to conduct actionable and effective investigations, please include a detailed description of the incident (who, what, when, how) and supporting evidence (e.g. copies of documents, screenshots, or names of witnesses) that can corroborate your report. Please note that general assertions cannot be investigated.